This approach could boost growth by two to three percentage points, NPS by 40 points, and employee engagement by 30 points. It could, based on our experience, increase speed to market tenfold and IT velocity by more than 50 percent. Explore various VoiceXchange features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
- Proprietary (out-of-the-box) tools come with certain restrictions in place regarding the use of the underlying source code.
- His passion for evolving technology realm and a deep interest in operations and sales inspired him to start a software engineering services company that could offer the most innovative digital solutions to fuel growth for its clients.
- Rainbird formed partnerships with a number of developers who would produce their next range of games.
- Our team can implement AI software to transform the data generated by telecom operations into a valuable asset.
- Many software development companies specialize in providing custom IT solutions to meet the unique needs of companies in the telecom industry.
Proprietary (out-of-the-box) tools come with certain restrictions in place regarding the use of the underlying source code. Flexible database structure allows you to integrate with your CRM, OSS, and other tools. After go-live, we ensure your services run smoothly by providing 24/7 SLA tailored to your needs.
Technologies We Use
Now we have visibility into decentralized stock and that means higher profitability and better service. Manage the lifecycle of your network and IT assets with enterprise asset management (EAM) software systems from SAP. Following MicroProse’s acquisition of Telecomsoft, the US publisher sold off the Silverbird label to a Tudor Enterprises, a British publisher. They published a compilation pack of old Silverbird titles and a small number of original titles before closing down their software publishing operations. Rather than simply republish their existing range of budget software, Silverbird published a range of titles that hadn’t previously been released at a budget price point.
Bart Willemsen is a VP Analyst with focus on all privacy-related challenges in an international context, as well as on ethics, digital society, and the intersection with modern technology including AI. With detailed knowledge of privacy worldwide, he is a privacy and data protection advocate with a firm drive to help organizations generate value and seize the discipline’s opportunities in both strategy and tactics. Mr. Willemsen was among the earlier Fellows of Information Privacy (FIP), and held accreditations like CIPP/E, CIPM, CISA, CISM, bringing broad, proven and multidisciplinary best practices to his clients. At the same time, the industry was experiencing seismic, irrevocable shifts. The importance of digital-enabled sales interactions doubled, with consumers moving online and increasingly embracing self-service customer care. One Asia–Pacific (APAC) operator, for example, was able to transition its entire B2B customer base to its digital portal in less than six months, rather than the original three-year plan.
Platform engineering for Telecommunications, Media, and Entertainment (TME)
Traditionally, open-source has been the go-to route for companies with mature development culture and a diverse range of IT specialists with deep knowledge of specific open-source tools and frameworks. Telecoms, however, have long been relying on proprietary and legacy software. Most are still early into their transformation journeys to cloud-first and cloud-native application development.
We want to build one e-commerce platform to serve more than 20 markets – offering a unified experience while also meeting the requirements of each unique country. Ed Sherwood-Smith, Senior Director, Digital Platform Delivery, Liberty Latin America Ltd. A final overhaul of the Firebird brand was conducted in early 1988 as the budget titles became rebranded as Silverbird.
Open-source vs. Out-of-the-Box Tools: A Primer
For new customers, IQGeo invites you to learn about Network Manager Telecom, the industry’s most flexible and comprehensive software to accelerate planning, design, construction, operations and time to revenue. This award-winning solution is for everyone from small private networks to national telecom operators, offering the flexibility to meet the scope of any network across the entire lifecycle. Our client, a leading telecommunications operator in Poland, wanted to develop new identity management solutions and to migrate 120 previously integrated systems and applications to a new architecture.
Incorporating Internal Development Platforms (IDPs) within this realm amplifies the advantages manifold, elevating operational performance and catalyzing innovation to meet the dynamic demands of consumers and regulatory frameworks. Our telecom & network customers noticed improved ROI with the updated ability to automatically assign work orders, real-time appointment tracking & telecoms product customization streamlined field-to-service communication. In short, telecom operators should embrace all the knowledge they already possess, making the most of custom software at that. Technology and messaging services are key to successful adaptability today, transforming telecom operators into more customer-centric organizations that respond to consumer needs more rapidly and effectively.
AI-Enhanced Customer Service in Telecom
Rainbird formed partnerships with a number of developers who would produce their next range of games. Magnetic Scrolls and Argonaut Software were amongst the first developers to benefit from a publishing deal with the label. Realtime Games, a successful ZX Spectrum developer who specialised in fast 3D action games, converted Starglider to the ZX Spectrum and developed Carrier Command. While pulling these levers, it is critical that leaders closely track key performance indicators, adjusting course where necessary.
You are free to experiment, try different approaches, and perhaps, come up with unique solutions that delight your customers. Develop online betting software that prioritizes rewarding customer experience. Leverage innovative, agile development methods, business processes, operational strategies, DevOps and automated deployments to get better results. Intellias offers IT services for telecom industry that will help businesses fight disruptive competition and lack of organizational agility.
OSS Products & Solutions
Connect telecommunication retail processes across the value chain to increase efficiency and improve the overall customer experience. Go beyond providing off-the-shelf products to sell solutions that meet specific customer needs, combining telecommunications connectivity services as well as bundled and compatible hardware and professional services. Commoditization of basic communication services means that you need to diversify your revenue streams. With a combination of flexible consumption and innovative business models, you can achieve revenue stream diversification by transforming into a digital life provider, data broker, digital transformation enabler, or cloud service provider. Using advanced analytics, operators can run thousands of simulations to prioritize capital spend across a portfolio of projects, allowing for greater transparency and quicker decision making.
By moving to deploy an asset-light network, an East Asian mobile operator reduced network total cost of ownership by more than 20 percent. The operator used a shared network, differentiating itself through customer experience and product differentiation. Beyond network sharing, new technologies like open radio access network (RAN) (Rakuten is a leader in this approach) are fundamentally resetting economics and traditional constraints. In so doing, they are not only reducing traditional barriers to entry for new operators, increasing competition, but also offering new opportunities for incumbents as they deploy 5G.
Learn why companies turn to custom software
By the time the pandemic hit, the telecom industry had been managing over a decade of disruptions, driving deteriorating economics (Exhibit 1). There has been customer-back disruption, in which digital-native companies like Uber and Netflix have set a new standard for seamless online experiences, forcing incumbents to redefine their interaction models. There has been business-model disruption, with technologies like AI, big data, and the Internet of Things redefining service-delivery and value-capture models. CTI (computer telephony integration) software integrates telephony and computer applications for enhanced call management, customer service, and operational efficiency.