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Our Customer Testimonials

We love to provide our clients the best possible service.

Here at Rapid Cool, we enjoy hearing about what our customers thought about our service. Below are a few testimonials we would like to share with you:

I called Rapid Cool to ask for some direction/advice.

My husband wants to continually burn the wood stove in our basement. However, I had developed a very dry, annoying cough and it seemed to be getting worse as time went on.

Shaun suggested that we add an Air Purifier, and possibly a humidifier, to our furnace……I opted for both, as I was really getting tired of the cough.

The Rapid Cool crew who came out, Scott and Nick, seemed very efficient, and were very friendly and helpful in explaining the maintenance needed for these two units, as well as showing me how to change the settings on my new thermostat for better usage.

I have to say that by the following day, that annoying cough was almost completely gone….I was amazed that I would have such immediate relief!! Best money we ever spent!! Many thanks to Shaun, Scott, and Nick!”

– Coleen B

“Dear Rapid Cool Mechanical,

I’m writing to thank you for your quick, efficient, and professional service. When my 81-year old mother’s air conditioner failed in the middle of this very hot summer, your company came to the rescue! I was worried, because Mom is in Kamloops and I’m in North Vancouver and couldn’t get up there right away. I didn’t have to worry: Rapid Cool was great. Marnie on the telephone handled calls from my mother and me courteously and promptly, a new air conditioner was ordered and installed the same day, the technician was courteous and professional, and Steve gave excellent advice and help. My mother was comfortable and reassured by the end of the business day, and I’m grateful for all the help, patience, and service you provided.

Sincerely yours,”

– Mark L., Kamloops, BC

“Rapid Cool,

The service given by your company, and the two cheerful men that installed the furnace and heat pump were excellent. It has only been operating for twelve hours but I am enjoying the automatic heat and that fabulous digital thermostat with inside and outside readings, how nice.”

– Barb, Barriere, BC


Just a quick note to thank you for the great service at my house last week over the weekend. It is rare to see that kind of service these days and I have, and will, continue to recommend your company to others.

Thank you again.”

– Len B., Kamloops, BC


Thank you for your team’s excellent installation and service. We are thoroughly pleased with the even heat and air conditioning. Your effort and concern for our difficulties were taken care of with patience and consideration for us seniors.

We highly recommend you to anyone who asks.”

– Robert, Merritt, BC

“Good afternoon Steve,

I would like to take a minute to recognize great work/professionalism Mr. Doucette, your employee, provided for us today at 37-255 Pemberton Terrace. I have met quite a few plumbers for many years given that I work as a realtor. The level of services he provided was above my expectations. Although I have referred my clients to RAPID COOL so far, I sure will continue to spread words to people I know.


– Sarah Lee-Wiens

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